Last updated at 12:03 (UK time) 15 Dec 2011

Contact us

Before you e-mail or call! Quick answers to popular questions

There's probably no need to pick up the phone or email - most questions can be answered on this website:

is my passport valid and what are the visa and entry requirements for the country I'm visiting?
I want the latest travel advice info for a country
is my driving licence valid abroad? Check the driving abroad page
who can my child travel with? Check the travel advice for that country.

If you can't find what you are looking for these e-mail addresses and phone numbers are available:

Help for friends and relatives abroad

If you need help because something has happened to a friend or relative abroad contact our Consular Assistance team:

020 7008 1500 (24 hours)

Email: feedback.consular.services@fco.gov.uk

I need help abroad

If you need assistance whilst overseas you should contact the nearest British Embassy, Consulate or High Commission.

Travel advice

Email: TravelAdvicePublicEnquiries@fco.gov.uk

Phone: 0845 850 2829 (24hrs, 7 Days a week) (BT - 4p per min. Other networks vary)

TIP: Our call centre will not be able to give you any advice beyond what is already on this website.

Births, marriages and deaths enquiries

Phone: 03700 00 22 44 (Mon-Fri 1200-1600). National rate charges will apply.

E-mail: bmdenquiries@fco.gov.uk

Legalisation Office

If you are going to use British documents overseas, for business or personal reasons, you’ll probably be asked to have your documents legalised before they can be accepted. Legalisation is the official confirmation that a signature, seal or stamp on a document is genuine.

Phone: 03700 00 22 44 (Mon-Fri 12:00-16:00). National rate charges will apply.

Phone (from overseas): + 44 20 7008 5959

Email: LegalisationEnquiries@fco.gov.uk

Passports, nationality queries and visas

If you are overseas and require passport services please contact the nearest British Embassy, Consulate or High Commission.

For general passport queries please contact the Identity and Passport Service:

Phone: 0300 222 0000

Website: www.direct.gov.uk/passports

Nationality queries

Please contact UK Border Agency

Phone: 0845 010 5200

Email: nationalityenquiries@ind.homeoffice.gsi.gov.uk

Website: www.ind.homeoffice.gov.uk

Visa enquiries and complaints

Please contact UK Border Agency:

Email: publicvisaenqs@homeoffice.gsi.gov.uk

Website: www.ukvisas.gov.uk

Feedback

We welcome your views on the support we provide. They will help us identify what we do well and what we could do better. Please complete our customer satisfaction survey.

Complaints

If you are not satisfied with the service we provided and want to make an official complaint, please write to:

Customer Services Policy
Consular Directorate
Foreign and Commonwealth Office
King Charles Street
London
SW1A 2AH

Phone: 020 7008 1500
Fax: 020 7008 0426

Email: feedback.consular.services@fco.gov.uk

We will investigate your complaint fully and will do our best to give you a full reply within 20 working days.