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Contact us
Before you call! Quick answers to popular questions
There's no need to pick up the phone or email - most questions can be answered on this website:
- is my passport valid and what are the visa and entry requirements for the country I'm visiting?
- I want the latest travel advice info for a country
- is my driving licence valid abroad? Check the driving abroad page
- who can my child travel with? Check the travel advice for that country.
If you can't find what you are looking for on this website these numbers are available:
Help for friends and relatives abroad
If you need help because something has happened to a friend or relative abroad contact our Consular Assistance team:
020 7008 1500 (24 hours)
Email: consularassistance@fco.gov.uk
I need help abroad
If you need assistance whilst overseas you should contact the nearest Embassy, Consulate or High Commission.
Travel advice help line
TIP: Our travel advice team will NOT be able to give you any advice beyond what is already on this website.
It is faster to read our country travel advice pages for detailed, up to date advice for every country in the world.
Phone: 0845 850 2829 (24hrs, 7 Days a week) (BT - 4p per min. Other networks vary)
Email: TravelAdvicePublicEnquiries@fco.gov.uk
Swine Flu outbreak
The FCO & Department of Health have set up a dedicated free phone number for all British nationals overseas to call if they are concerned about the current Swine Flu outbreak 0044 207 928 1010
Births, deaths and marriages and overseas document search service
Phone: 020 7008 0186 (Mon-Thurs: 1000-1200)
Email: bmdenquiries@fco.gov.uk
Legalisation Office
If you are going to use British documents overseas, for business or personal reasons, you’ll probably be asked to have your documents legalised before they can be accepted. Legalisation is the official confirmation that a signature, seal or stamp on a document is genuine.
Phone:01908 29 5111 (Mon-Fri: 09:30-15:30)
Email:
LegalisationOffice@fco.gov.uk
Passports, nationality queries and visas
If you are overseas and require passport services please contact the nearest British embassy.
For general passport queries please contact the Identity and Passport Service:
Phone: 0870 521 0410
Website: www.ips.gov.uk
Nationality queries
Please contact UK Border Agency
Phone: 0845 010 5200
Email: nationalityenquiries@ind.homeoffice.gsi.gov.uk
Website: www.ind.homeoffice.gov.uk
Visa enquiries and complaints
Please contact UK Border Agency:
Email: publicvisaenqs@fco.gov.uk
Website: www.ukvisas.gov.uk
Complaints
If you are unhappy with the consular assistance you have received you can make a complaint:
Email: complaint.consular.services@fco.gov.uk
Feedback
If you received assistance whilst overseas, we would like to hear about the service you received, please add your comments to our online surveys.