Frequently Asked Questions

Application Questions

1. Where is my application? Why is it delayed?

2. Can I send you my application electronically?

3. Can you send my application to an overseas address, or to a third party? 

4. Can a courier collect my documents? 

5. Which documents should I legalise?

6. When can I expect my documents back?

7. What is meant by a straightforward and non-straightforward application?

8. What happens once my application is received?

9. I have already submitted  my application and wish to cancel it, or change some details. What should I do?

Document Questions

10. Are photocopies acceptable?

11. I have both the long and short versions of a birth certificate, which should I have legalised?

12. Can you legalise a foreign document?

13. Can you legalise a document issued by a foreign embassy in the UK?

14. Can you legalise a document that has been laminated or mounted on card?

Certification Questions

15. My documents must be signed by a solicitor or notary public, what should I do?

16. I am abroad and have a UK educational document that I need to legalise. I am unable to contact a UK notary public or solicitor, what should I do?

Payment Questions

17. I have not paid the postage fee, will this cause a problem?

18. How do I apply for a refund?

19. If I have two documents which are the same, do I only have to pay once?

20. How much do I need to pay for return postage?

Return Delivery Questions

21. What options do I have for the return of my documents?

22. How much does it cost to have the Legalisation Office return my documents by FedEx?

23. If I pay for FedEx return delivery will my documents be insured?

24. Can I increase my insurance cover for my FedEx return? 

25. My return FedEx return package has been lost, how do I make a claim or complaint?

Other Questions

26. Can multiple signatures be printed on an apostille?

27. Does an apostille expire?

28. Will you translate my document?

29. How do I make a complaint?

30. Can I use the Premium Service?

31. How can I find a foreign diplomatic mission in the UK?

32. I want to get insurance for the return of my documents once they have been legalised, what can I do?

 

 

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